Get your FREE Local SEO report in just minutes

Get your FREE Local SEO strategy session

If your business generates more than $250K in annual sales, or is a properly funded startup, then one of our experts will discuss your marketing goals and suggest strategies to double your sales. (Others charge up to $500 for this)

More reviews.
More business.

Grow your sales through the power of reviews. Improve search rankings. Drive more website traffic. Get more customers. Protect your reputation.

We’re certified in

B Street Local is certified in Google Analytics and is a Local Search Expert

Turn Customer Comments Into Immediate Customer Support

Customer Support Ticket Software

Use triggers to convert reviews, social mentions, and survey responses into support tickets. Assign tickets to individual employees and track outcomes. Solve issues before they escalate.

Proactively Address Issues

Many customers needing support don’t reach out directly. B Street Local’s ticketing software scans reviews, social media, and surveys to allow you to identify and address issues proactively.

  • Improve customer satisfaction
  • Reduce churn
  • Convert detractors
  • Reduce call center load

Here’s how it works:

ticket management
  • Our software scans surveys, reviews, and social media and automatically creates tickets based upon programmable criteria like review rating or keywords, and auto assign tickets to specific employees.
  • Filter tickets by priority based on specific properties so the most important tickets are front and center.
  • Track ticket resolution at every step of the way. Specific locations and/or employees are notified via email when a new ticket is assigned and each time its status is changed.
  • Activity logs allow you to see all comments and status changes for each ticket, so everyone is on the same page.
  • Custom filters allow you to view what you want to see: by location, owner, time frame, and status. It’s easy to navigate and easy to prioritize the most important issues.
custom filters
  • Seamlessly integrate our software with other platforms like Salesforce or Zendesk to you can manage all support tickets from any channel from our centralized dashboard.

Who we are and how we can help you

  • We are the leading local SEO agency in Phoenix and have grown sales for hundreds of local businesses across the country.
  • We apply effective customer experience tactics to your marketing, and then report on the results each month so you know the impacts on your business.
  • We’re certified local marketing experts in a variety of marketing disciplines with practical experience that drives results for our clients.
  • We’ve generated leads and sales for local business in more than 45 different verticals. Chances are good we’ve worked with an industry and/or business like yours.

We’re affordable. Our scale and low overhead bring savings to you. No contracts required.

Let’s turn customer comments into opportunities. Here’s how to get started.

  1. You contact us and let us know what you need.
  2. We’ll analyze your situation to determine if we’re a good fit for each other. We do this because we work without contracts and offer performance guarantees. We want to make sure we can deliver amazing results.
  3. If we feel we’re a good fit, we’ll discuss how we’ll grow your business.

Let’s get started! Contact us now.

© 2024 B Street Local. All rights reserved.

Claim your FREE Local SEO strategy session

If your business generates more than $250K in annual sales, or is a properly funded startup, then one of our experts will discuss your marketing goals and suggest strategies to double your sales.
During your FREE phone consultation, one of our experts will discuss the following:
  • Your business goals.
  • How our methodology could best be applied for results for your business.
  • Insights you’ll need to double your sales.
  • The things most likely keeping you from growing quickly.

There is no commitment or obligation to use our services.

We commit to protect your privacy. See our privacy policy.
You can unsubscribe at any time.

Quick Links

What's your goal for visiting us today?
1. Hire us to improve search rankings, website traffic, leads and sales

We’ve generated tens of millions for our clients, using our proven local SEO and business marketing methodology. To learn how we can grow your company:

  • Read our client success stories and testimonials.
  • Learn about us, including our unique values, beliefs, pet peeves, and history.
  • Visit our “Services page” to more about how we can help you and the process we use to determine whether we’re a good fit for each other. We specialize in all aspects of local SEO practices and services, online review generation and promotion, and reputation management.
  • Reserve your FREE local SEO and local marketing strategy session with one of our certified experts.
2. Learn how to do local SEO and business marketing

Get your FREE Local SEO report in just minutes for a complete overview of your current situation. Understand search rankings, website performance, directory and citation listings, review profile, growth opportunities, and much more.

Browse our articles. They’re packed with an astonishing number of local SEO and marketing techniques and tools. Many local business owners and marketers have experienced double digit sales increases just by following the advice in these articles.

3. Contact Us

Although we started as a Phoenix local SEO agency, we help companies across America so contact us!

Plans & Pricing

Essentials

for emerging businesses just getting started

$325
per month
  • Text customers with Inbox
  • Address missed calls with Receptionist
  • Meet customers face-to-face with Video chat
  • Collaborate with Teams
  • Update business info on 50+ sites
  • Manage Google My Business profile
  • Get new reviews automatically
  • Google Direct Reviews
  • Monitor reviews from 150+ sites
  • Respond to reviews from one place
  • Review sharing on social sites
Most Popular
Standard

for established businesses looking to grow

$425
per month
  • Text customers with Inbox
  • Address missed calls with Receptionist
  • Meet customers face-to-face with Video chat
  • Collaborate with Teams
  • Update business info on 50+ sites
  • Manage Google My Business profile
  • Get new reviews automatically
  • Google Direct Reviews
  • Monitor reviews from 150+ sites
  • Respond to reviews from one place
  • Review sharing on social sites
  • Get more leads with Webchat
  • Chat in real time with Livechat
  • Automatically reply with Chatbot
Premium

for established businesses looking to dominate

Custom
per month
  • Text customers with Inbox
  • Address missed calls with Receptionist
  • Meet customers face-to-face with Video chat
  • Collaborate with Teams
  • Update business info on 50+ sites
  • Manage Google My Business profile
  • Get new reviews automatically
  • Google Direct Reviews
  • Monitor reviews from 150+ sites
  • Respond to reviews from one place
  • Review sharing on social sites
  • Get more leads with Webchat
  • Chat in real time with Livechat
  • Automatically reply with Chatbot
  • Let your customers refer your business
  • Send requests in just a few clicks
  • Automate and schedule campaigns
  • Get new referrals on multiple channels
  • Customize requests & landing pages
  • Track all requests and shares
  • Receive instant notifications
  • Create and distribute NPS surveys
  • Advanced survey reporting
  • Create tickets automatically
  • Ticket activity reporting
  • Analyze customer sentiment
  • Measure performance by category
  • Measure performance by location
  • Compare performance vs competitors
  • Compare strengths & weaknesses