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More reviews.
More business.
Grow your sales through the power of reviews. Improve search rankings. Drive more website traffic. Get more customers. Protect your reputation.
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Turn Customer Comments Into Immediate Customer Support
Use triggers to convert reviews, social mentions, and survey responses into support tickets. Assign tickets to individual employees and track outcomes. Solve issues before they escalate.
Proactively Address Issues
Many customers needing support don’t reach out directly. B Street Local’s ticketing software scans reviews, social media, and surveys to allow you to identify and address issues proactively.
- Improve customer satisfaction
- Reduce churn
- Convert detractors
- Reduce call center load
Here’s how it works:
- Our software scans surveys, reviews, and social media and automatically creates tickets based upon programmable criteria like review rating or keywords, and auto assign tickets to specific employees.
- Filter tickets by priority based on specific properties so the most important tickets are front and center.
- Track ticket resolution at every step of the way. Specific locations and/or employees are notified via email when a new ticket is assigned and each time its status is changed.
- Activity logs allow you to see all comments and status changes for each ticket, so everyone is on the same page.
- Custom filters allow you to view what you want to see: by location, owner, time frame, and status. It’s easy to navigate and easy to prioritize the most important issues.
- Seamlessly integrate our software with other platforms like Salesforce or Zendesk to you can manage all support tickets from any channel from our centralized dashboard.
Who we are and how we can help you
- We are the leading local SEO agency in Phoenix and have grown sales for hundreds of local businesses across the country.
- We apply effective customer experience tactics to your marketing, and then report on the results each month so you know the impacts on your business.
- We’re certified local marketing experts in a variety of marketing disciplines with practical experience that drives results for our clients.
- We’ve generated leads and sales for local business in more than 45 different verticals. Chances are good we’ve worked with an industry and/or business like yours.
We’re affordable. Our scale and low overhead bring savings to you. No contracts required.
Let’s turn customer comments into opportunities. Here’s how to get started.
- You contact us and let us know what you need.
- We’ll analyze your situation to determine if we’re a good fit for each other. We do this because we work without contracts and offer performance guarantees. We want to make sure we can deliver amazing results.
- If we feel we’re a good fit, we’ll discuss how we’ll grow your business.
Let’s get started! Contact us now.